Observed Signal · Oct 1, 2026 · Market Signal · Source: NICE · Impact: 2/5
Managing humans and AI agents as one workforce: A smarter path to CX growth
New blog post by Dana Shalev (October 1, 2026) discusses orchestrating human and AI agents as one workforce for CX growth. Also new posts on personal AI agents and CX architecture readiness.
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Recent verified developments and strategic activity across this market segment.
Personal AI agents just went mainstream. Is your CX ready?
New blog posts added: 'Personal AI agents just went mainstream. Is your CX ready?' (Sep 23, 2026), 'Your AI stack is growing. But is your CX actually getting smarter?' (Sep 18, 2026), and 'Beyond resale: How AI is expanding partner value in CX' (Sep 9, 2026).
A Buyer Agent and an Orchestrator Walk Into a Bar — A Barfly’s Guide to Agentic Transactions
New blog post published September 8, 2026, discussing agentic transactions in advertising, likely covering AI-driven buying agents and orchestration.
“I see what you mean”: how screen-aware avatars transform digital journeys
New blog post by Dana Raviv published September 16th, 2026, discussing how screen-aware avatars transform digital journeys. Also, the navigation menu now includes a new product link for 'Conversational Agent Studio'.
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