Observed Signal · Jun 11, 2026 · Analyst Report Inclusion · Source: Business Wire: MarTech · Impact: 2/5 · Sentiment: Positive
eClerx Included in Forrester BPO Landscape Q2 2026
eClerx Services Ltd announced it was included in Forrester’s 'The Business Process Outsourcing Services Landscape, Q2 2026' report. The press release (published June 11, 2026) highlights eClerx’s AI-powered offerings — including generative AI suites, agentic AI automation workflows, generative-AI quality assurance, digital shelf analytics, and AI-driven KYC/regulatory support — and cites Forrester’s evaluation of 31 notable BPO providers during a period of rapid AI-enabled service evolution. eClerx emphasized its 25+ years of experience, global footprint across 17 countries and more than 22,000 employees. Sanjay Kukreja, eClerx CTO, is quoted on the company’s focus on emergent AI technologies. The release clarifies Forrester does not endorse companies in its research.
Inclusion in a Forrester landscape report signals vendor credibility and may influence enterprise BPO selection, but it is not a major industry-shifting development.
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Key Takeaways & Evidence Grounding
- eClerx Services Ltd was included in Forrester’s 'The Business Process Outsourcing Services Landscape, Q2 2026' report.
- Forrester’s report provides an overview of 31 notable BPO providers during the Q2 2026 period.
- eClerx lists AI-led offerings including generative AI suites, agentic AI automation workflows, generative AI-powered quality assurance, digital shelf analytics, and AI-driven regulatory compliance and KYC support.
- eClerx operates across 17 countries with over 22,000 employees and states it has more than 25 years of experience.
- The press release was published June 11, 2026 (Business Wire).
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eClerx Reports Strong Q1 FY2026-27 Results
eClerx Services Ltd announced financial results for the quarter ended June 30, 2026, reporting consolidated revenue of INR 1,170.2 crore (23.8% YoY) and operating revenue of USD 125.9 million (15.2% YoY). EBITDA rose to INR 283.1 crore (20.6% YoY) while net profit was INR 164.3 crore (16.0% YoY). Basic EPS increased to INR 17.86 (18.4% YoY). Delivery headcount grew to 22,376 (10.4% YoY). The company highlighted continued AI-led demand, inclusion in Forrester’s BPO landscape report, and several awards recognizing skilling and CSR initiatives. The release positions eClerx as continuing to expand revenue, profitability, and workforce as it advances AI capabilities and client engagements.
eClerx Named Representative Vendor in Gartner Digital Shelf Guide
eClerx Services Ltd announced that its Market360 solution has been recognized as a Representative Vendor in the 2026 Gartner Market Guide for Digital Shelf Analytics. This is the second consecutive year eClerx has been included after the 2025 guide. Gartner selected vendors that provide insights across multiple online marketplaces, retailers, or social networks and offer interactive productized solutions rather than pure services. eClerx says Market360 combines digital shelf analytics, AI-driven insights, content intelligence, pricing and promotion intelligence, workflow capabilities, and expert-led services to help brands monitor visibility, pricing, availability and conversion across complex commerce channels. The press release includes a quote from Sanjay Kukreja, eClerx CTO, and cites the Gartner report authored by Jason Daigler and Greg Carlucci (published 18 May 2026).
eClerx Named Representative Vendor in Gartner Guide
eClerx Services Ltd announced that its Market360 product has been recognized as a Representative Vendor in Gartner’s 2026 Market Guide for Digital Shelf Analytics. This is the second consecutive year eClerx has been included after appearing in the 2025 guide. Gartner selected vendors based on their ability to provide insights across multiple online marketplaces, retailers or social networks and on the delivery model being a product rather than a pure service. eClerx describes Market360 as part of its Market Intelligence suite, combining digital shelf analytics, AI-driven insights, content intelligence, pricing and promotion intelligence, and expert-led services to help brands monitor and act across complex commerce channels. The announcement was published via Business Wire on June 30, 2026.
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