Observed Signal · Feb 24, 2026 · M&A · Source: https://martechseries.com/feed/ · Impact: 2/5 · Sentiment: Positive
AUI Boosts AI Customer Service with Quack AI Acquisition
Augmented Intelligence (AUI), developer of the Apollo-1 neuro-symbolic AI model, has acquired Quack AI, a startup that built trainable AI agents for customer service. Quack AI, founded in 2023 by Nadav Kemper (CEO) and Aviram Roisman (CTO), has about 15 employees, a seed raise of roughly $7 million, and serves customers including Artlist, Yotpo, WalkMe and Hologram. The deal is expected to roughly double AUI’s Israeli R&D team in Tel Aviv and to continue uninterrupted service for Quack AI customers under AUI’s infrastructure. AUI, founded in 2017 by Ohad Elhelo and Ori Cohen, has raised $60 million to date and operates a strategic partnership with Google.
Acquisition combines a specialist customer-service agent platform with a neuro-symbolic foundation model owner (AUI), which could accelerate deployment of task-oriented conversational agents but is not a major platform-level or industry-shifting deal.
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Key Takeaways & Evidence Grounding
- AUI has acquired Quack AI, a developer of trainable AI customer-service agents.
- Quack AI was founded in 2023 by Nadav Kemper (CEO) and Aviram Roisman (CTO) and employs approximately 15 people.
- Quack AI raised about $7 million in a seed round led by Hanaco Ventures and Storytime Capital, with participation from Fusion VC, Savyon Ventures, SeedIL Ventures and private investors including Dan Adika.
- The acquisition is expected to double the size of AUI’s Israeli R&D team in Tel Aviv.
- AUI developed Apollo-1, a neuro-symbolic AI model, has raised $60 million to date, employs about 60 people and operates in strategic partnership with Google.
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