Observed Signal · Jun 5, 2023 · Research Report · Source: CMSWire · Impact: 2/5 · Sentiment: Neutral
AI Replaces Nearly 4,000 US Jobs in May
A report from Challenger, Gray & Christmas found that 3,900 US job cuts in May 2023 were attributed to artificial intelligence, marking the first time the outplacement firm listed AI as a reason for layoffs. The technology sector led all industries with 22,887 cuts during the month. Overall, US employers announced 80,089 cuts in May, up 20% from April. The article also cites a Resume Builder survey indicating 48% of companies using OpenAI's ChatGPT said it replaced workers. For marketers and customer experience professionals, the piece highlights both vulnerable roles and growing demand for AI-related positions at companies like Intel, Upwork, Coca-Cola, Google Cloud, and AWS, as well as Gartner data showing customer experience as the top focus of generative AI investments.
Provides the first official data point on AI-driven job displacement in the US, with direct implications for marketing, customer experience, and MarTech workforce planning.
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Key Takeaways & Evidence Grounding
- Challenger, Gray & Christmas reported 3,900 US job cuts in May 2023 were attributed to artificial intelligence.
- It was the first time the outplacement firm listed AI as a reason for job cuts.
- US employers announced 80,089 cuts in May 2023, a 20% increase from April.
- A Resume Builder survey found 48% of companies using OpenAI's ChatGPT said it replaced workers.
- The technology sector announced 22,887 cuts in May 2023, the most of any sector.
Connected Companies & Entities
8 Entities mapped“Intel last week posted a job looking for a 'senior director of marketing, artificial intelligence.'...”
“A Resume Builder survey found nearly half of companies using OpenAI's generative AI chatbot ChatGPT say it's replaced workers....”
“Upwork last week put out a job description that included the ability to leverage AI tools, specifically ChatGPT, to create personalized and ...”
“Google wants someone to work with technical sales teams as a machine learning subject matter expert to differentiate Google Cloud to custome...”
“This customer-facing position at AWS is designed to enable large-scale customer use cases, design ML pipelines, and drive the adoption of AW...”
“Gartner released a poll last month that found 38% of respondents consider customer experience/retention as their primary focus of generative...”
“According to Business Insider, here are the most at-risk jobs for being replaced by AI: tech jobs, media jobs, legal industry jobs, market r...”
“Coca Cola posted a position looking for an AI senior product manager who would be a 'key contributor and influential role in the Human Insig...”
Ontology Mapping & Concepts
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