Senior DevOps Engineer

This Technical Writer II role at Bloomreach involves creating and maintaining technical documentation for their agentic personalization platform, focusing on AI-driven search and customer journey personalization. The writer will collaborate with engineering and product teams to produce clear, user-friendly guides, API references, and tutorials, ensuring developers and customers can effectively use the platform. Key responsibilities include translating complex technical concepts into accessible documentation and contributing to the overall developer experience.

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personal

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personal

This role is responsible for building and maintaining the cloud infrastructure that powers Bloomreach's agentic personalization platform. The DevOps engineer will automate deployment processes, manage Kubernetes clusters, and ensure system reliability and scalability. Key duties include implementing infrastructure-as-code, monitoring system health, and optimizing cloud costs.

This Strategic Account Manager role drives growth and long-term value across a portfolio of strategic accounts in North America, managing ~20 enterprise accounts with average $6M+ ARR. The AM will nurture executive relationships, identify expansion opportunities, and ensure customers achieve measurable business outcomes, focusing on retention and expansion beyond traditional upsell. Requires 6+ years of account management experience, strong data analysis skills, and expertise in eCommerce and AB testing.

This role focuses on developing and deploying machine learning models that power Bloomreach's agentic personalization and autonomous search capabilities. The ML engineer will work on model training, optimization, and serving at scale, ensuring low-latency inference for real-time personalization. Responsibilities include building ML pipelines, experimenting with new algorithms, and collaborating with data engineering and product teams to integrate models into the platform.

This staff-level role leads the technical direction for Bloomreach's DevOps and infrastructure initiatives, focusing on building highly scalable and reliable systems for the agentic personalization platform. The engineer will architect complex cloud solutions, mentor other engineers, and drive best practices for deployment, observability, and cost optimization. Key responsibilities include designing multi-region infrastructure, improving system performance, and collaborating with engineering leadership on long-term infrastructure strategy.