Research Manager

Owns research quality end-to-end at Metaforms, designing and reviewing questionnaires, sense-checking data, and building client-ready insights reports. Acts as the research domain expert for Product and Engineering teams, ensuring AI-powered research tools meet professional methodological standards. Requires 5+ years of market research experience with strong questionnaire design and methodology expertise.

This role owns the research behind a set of client accounts, executing custom quantitative studies and managing multiple projects simultaneously with minimal oversight. The Senior Research Manager builds client relationships that lead to renewals and new work, and coaches Research Managers and Associates on craft, service standards, and quality, including the effective use of AI. The role involves contributing to proposals and pitches alongside Directors and Account Executives, adding the research perspective.

The Research Manager will lead and manage research projects, likely overseeing data collection, analysis, and reporting to deliver actionable insights. The role requires strong project management and analytical skills to support business decisions.

Coordinates research initiatives, manages timelines, and facilitates cross-functional collaboration for research projects. Requires strong project management and communication skills.

Owns end-to-end product surfaces with a significant focus on the new Digital Twins/Simulations Lab, a 0-to-1 product. Translates complex technical systems (models, data pipelines) into intuitive, trustworthy experiences for researchers. Works closely with founders, scientists, and engineering, using modern AI design tools like Codex and Claude Design alongside Figma.

Combines analysis with automation, using AI tools as a core part of the workflow to turn Outset's internal data into decisions faster. Answers recurring business questions across GTM, People, Product, and Engineering using SQL and Python, and builds small internal tools like scripts, Slack bots, and dashboards to eliminate manual reports. Requires 3+ years of experience, fluency in SQL/Python, and a builder's instinct for automating processes.

This Research Scientist role designs and runs studies to measure and improve the fidelity of Outset's digital twin AI systems, comparing their responses to real human behavior. The scientist will co-design experiments, develop performance metrics, oversee human rating studies, and apply advanced statistical techniques from survey methodology and computational social science. The role requires a PhD in a related field and involves co-authoring papers and specifying analyses for engineering implementation.