Associate Director, Client Services

This Associate Director of Client Services role is responsible for transforming the agency's digital media buying to a data and technology-driven model, focusing on programmatic buying. The role involves leading the local programmatic team, enforcing DV360 and TrueView best practices, developing client relationships, and driving revenue growth through programmatic strategies.

This role leads the customer success function for a Series A AI video company, building and scaling the team while defining strategy. The Head of Customer Success ensures enterprise customer satisfaction and drives growth for the platform.

This role manages and grows relationships with enterprise customers using Colossyan's AI video platform. The Customer Success Manager drives adoption, retention, and expansion for key accounts like Cisco and Paramount.

The Omnichannel Trader - Paid Social executes and optimizes paid social campaigns across multiple channels using Simpli.fi's programmatic platform. Responsibilities include managing campaign setups, monitoring performance metrics, and collaborating with client success teams to ensure campaign goals are met. The role leverages data-driven insights to enhance campaign effectiveness and drive client performance.

Handles the operational aspects of programmatic campaigns, including campaign setup, delivery management, and troubleshooting. Requires strong attention to detail and technical aptitude.

Manages implementation planning for global client solutions, coordinating media buying and campaign execution. Requires strong project management and media planning skills.

This role leads the implementation planning team to execute media campaigns, overseeing planning processes and ensuring quality delivery. It requires extensive media planning experience and leadership skills, with a focus on mentoring junior staff.