Senior Technical Program Manager, Business Systems

This Senior Technical Program Manager leads complex cross-team and cross-geography programs, including cloud cost optimization, platform migrations, and multi-team launches. The role bridges executive leadership and engineering, translating business priorities into technical plans and managing dependencies, risks, and metrics. Requires 5+ years of technical program management experience, strong technical depth in cloud and data platforms, and experience with FinOps and executive communication.

This Senior Technical Program Manager role leads cross-functional programs with broad organizational and technical impact, working closely with Engineering and Product Management to deliver Snowflake's next-generation platform services. The role requires 5+ years of experience, strong data-driven technical judgment, and hands-on collaboration with software engineers to design and build scalable, resilient cloud infrastructure. Responsibilities include mentoring TPM and engineering communities on program management best practices and identifying opportunities to improve organizational execution and engineering productivity.

Leads complex, cross-functional programs from strategy through execution, driving alignment and managing dependencies across Product, Engineering, Data, UX, Marketing, Finance, Operations, Legal, Events, and external partners. Requires high autonomy, the ability to bring structure to ambiguous initiatives, and experience spanning e-commerce, media, data, and emerging AI technologies.

This role leads complex technical programs across Coupang's engineering teams. The program manager coordinates cross-functional projects, manages timelines, and ensures successful delivery of technical initiatives.

This role leads go-to-market enablement for Outreach, developing and executing training programs for sales and customer-facing teams. The Senior Manager will equip the GTM organization with the knowledge and skills to effectively sell and support the Outreach platform.

Manages a portfolio of strategic accounts for Outreach's Managed Services team, focusing on building customers' AI Agents beyond initial implementation. Drives adoption, configures the platform, troubleshoots issues, and grows Amplify credit and product consumption, working US hours from Hyderabad.

Provides Tier 3 technical support for Outreach, acting as a subject matter expert in at least one product area and resolving the most complex technical issues. Collaborates with Product Engineering and Technical Account Management, and plays a central role in mission-critical incident management.