AI Architect

This role is a people manager leading a team of Applied AI Architects, responsible for delivering exceptional customer experiences from pre-sales discovery through deployment and adoption. The manager will develop a strategic vision for the team, guide them through complex customer challenges, and act as a trusted escalation point for key customers. This position requires 8+ years of technical customer-facing experience, 3+ years leading technical pre-sales teams, and a strong understanding of Generative AI and cloud architectures.

This role blends presales, solution delivery, and customer success to help enterprise clients launch and scale AI-driven solutions. The architect ensures technical alignment and successful adoption, acting as a trusted advisor.

This role partners closely with enterprise customers to guide AI agent deployments, support adoption, and ensure they achieve meaningful outcomes. The manager will act as a strategic advisor, co-piloting customers through their deployment journey from scoping to value realization, and collaborate with Product and Engineering to surface customer needs. Responsibilities include building best practices, communicating with C-level stakeholders, and influencing the product roadmap.

This Principal-level role within Customer Success focuses on architecting AI solutions for enterprise clients. The role involves designing and implementing AI-driven customer experience architectures, ensuring technical alignment with customer success goals, and leading technical strategy for key accounts.

This role owns the end-to-end process for building internal product enablement for Braze's technical customer-facing teams (TAMs, TAs, Support, SCs), from intake to launch, aligned with the product release calendar. The manager designs and delivers hands-on enablement sessions, labs, and workshops, and creates technical resources like FAQs, reference architectures, and certification paths. The role requires strong project management, deep technical knowledge of APIs/SDKs, and the ability to measure enablement impact through operational data.

This quota-carrying Account Manager role drives customer retention and expansion across Braze's strategic client base in Mexico and Central America, managing a portfolio of key accounts and acting as the main commercial point of contact. The role requires expertise across the full sales cycle from opportunity identification to Closed Won, with a focus on renewals, upsells, and net retention. Trilingual fluency in English, Spanish, and Portuguese is required, along with 5+ years of enterprise SaaS account management experience.

This role leads and coaches a Central Europe Enterprise BDR team to drive outbound pipeline growth. Responsibilities include hiring, training, performance management, and developing outbound prospecting strategies while collaborating with sales and marketing to meet quota targets, requiring fluency in French and English.