Lead Business Services Specialist (NextGear Capital)

Develops and implements operational processes and tools to enhance the efficiency of sales and customer success teams. Focuses on training, workflow optimization, and performance tracking to support business operations.

This role leads and supports a team of Customer Service Agents at Carwow, providing coaching, performance management, and operational improvements. The Team Lead handles escalated customer issues, builds training materials, and steps into agent duties when needed. The role focuses on maintaining high customer satisfaction across phone, email, chat, and messaging channels.

Leads customer experience delivery at a specific site, overseeing support operations and team performance. Ensures service levels, drives continuous improvement, and manages escalations.

This role serves as a consumer care advocate focused on data privacy, handling consumer inquiries and requests related to data access, deletion, and privacy rights. The specialist will ensure compliance with privacy regulations, manage case workflows, and provide empathetic support to consumers.

This role provides technical customer care for the HomeNet platform, troubleshooting issues and supporting dealer clients. The specialist resolves technical problems, answers product questions, and ensures client satisfaction.

This role involves providing dealer services at Manheim Seattle. The specialist will support dealer clients with vehicle transactions, resolve issues, and ensure satisfaction. The position requires strong customer service skills.

Supervises business services operations at NextGear Capital, overseeing staff, workflows, and client satisfaction. Requires leadership and operational management skills.