Supervisor, Business Services (NextGear Capital)

Develops and implements operational processes and tools to enhance the efficiency of sales and customer success teams. Focuses on training, workflow optimization, and performance tracking to support business operations.

This role leads and supports a team of Customer Service Agents at Carwow, providing coaching, performance management, and operational improvements. The Team Lead handles escalated customer issues, builds training materials, and steps into agent duties when needed. The role focuses on maintaining high customer satisfaction across phone, email, chat, and messaging channels.

Leads customer support team in São Paulo, focusing on execution, results, and operational excellence aligned with Wise values. Early shift role requiring strong leadership and operational management.

Handles card disputes in the São Paulo office, focusing on operational excellence in payment operations. Contributes to Wise's mission by ensuring efficient resolution of card-related issues.

This role provides technical customer care for the HomeNet platform, troubleshooting issues and supporting dealer clients. The specialist resolves technical problems, answers product questions, and ensures client satisfaction.

This role involves providing dealer services at Manheim Seattle. The specialist will support dealer clients with vehicle transactions, resolve issues, and ensure satisfaction. The position requires strong customer service skills.

This role involves handling auto claims at Manheim California, processing claims, assessing damages, and coordinating with stakeholders. It requires attention to detail and basic claims knowledge.