Customer Operations Executive (Part-time, 3 days a week)

This role supports day-to-day operations, focusing on process optimization and coordination across teams. The Operations Specialist will identify inefficiencies, implement improvements, and ensure smooth operational workflows. The position requires strong analytical and project management skills.

Develops and implements operational processes and tools to enhance the efficiency of sales and customer success teams. Focuses on training, workflow optimization, and performance tracking to support business operations.

Support customer success operations to ensure smooth onboarding and retention. Manage operational tasks and collaborate with cross-functional teams to enhance customer experience.

This part-time internship in customer operations supports customer-facing processes and operational tasks, providing hands-on experience in a corporate environment. The intern will assist with day-to-day operational activities and learn about customer success workflows.

This role leads conversion rate optimization (CRO) for the B2C division, focusing on improving user journeys and increasing conversion rates. The lead will design and execute A/B tests, analyze user data, and collaborate with product and marketing teams to enhance the customer experience.

This role leads commercial optimization initiatives for the B2C division, focusing on improving conversion rates and revenue through data-driven strategies. The lead will oversee experimentation, analyze user behavior, and collaborate with cross-functional teams to implement optimization tactics across digital channels.

This role creates and edits gaming-related content for the sports editorial team, producing engaging articles and features for the audience. The editor will ensure content quality, accuracy, and alignment with brand voice, while optimizing for SEO and audience engagement.