Customer Success Manager, Growth, EMEA

This role manages customer success for SME and growth accounts in Shenzhen, focusing on retention and satisfaction. The manager will work closely with clients to ensure they derive value from the product and maintain strong relationships.

This role manages a portfolio of high-value clients, ensuring satisfaction, growth, and long-term retention. The manager acts as a trusted advisor, driving product adoption, identifying new business opportunities, and coordinating seamless execution of customer needs with internal teams.

Sie verantworten ein Portfolio von Kundenkonten und sichern hohe Zufriedenheit und Kundenbindung. Durch strategische Partnerschaften und proaktiven Support treiben Sie das Account-Wachstum voran.

Customer-facing role focused on ensuring client satisfaction, retention, and growth, involving onboarding, training, and building strong customer relationships.

This Customer Success Manager role focuses on French-speaking clients in the EMEA region, driving onboarding, product adoption, and retention. The role requires fluency in French and involves managing customer relationships to ensure long-term success and growth.

This role provides technical expertise and architectural guidance to customers in the APAC region, focusing on onboarding, integration, and solution design for the Triple Whale platform. It requires deep technical knowledge of the product and the ecommerce data ecosystem to ensure successful customer implementations.

This role will lead go-to-market strategy for Triple Whale's AI products, including Moby AI. It requires deep understanding of AI capabilities and the ability to translate technical features into compelling customer value propositions.