Senior Technical Consultant

Provides technical expertise to enterprise customers, assisting with complex implementations, integrations, and troubleshooting. Acts as a trusted advisor to ensure customers maximize the technical value of the platform.

Design and implement technical solutions for customers using Optable's platform. Work with sales and product teams to ensure successful deployments and integrations.

This Technical Services Engineer III provides end-to-end technical support for impact.com clients, from integration through post-launch optimization. The role involves troubleshooting complex issues, managing ticketing systems, and collaborating with internal teams to improve client experience. Requires strong web technology skills (HTML, CSS, JavaScript, SQL, REST APIs) and experience with SaaS platforms.

This role provides expert technical consulting to clients, likely involving solution architecture, implementation guidance, and troubleshooting. It requires deep technical expertise and experience in professional services or consulting.

This role leads go-to-market enablement for Outreach, developing and executing training programs for sales and customer-facing teams. The Senior Manager will equip the GTM organization with the knowledge and skills to effectively sell and support the Outreach platform.

Provides Tier 3 technical support for Outreach, acting as a subject matter expert in at least one product area and resolving the most complex technical issues. Collaborates with Product Engineering and Technical Account Management, and plays a central role in mission-critical incident management.

Manages a portfolio of strategic accounts for Outreach's Managed Services team, focusing on building customers' AI Agents beyond initial implementation. Drives adoption, configures the platform, troubleshoots issues, and grows Amplify credit and product consumption, working US hours from Hyderabad.