Onboarding Specialist

This role guides new customers through the onboarding process for Supermetrics' data integration products. The specialist manages the end-to-end onboarding journey, ensuring successful product adoption and customer satisfaction. Strong project management and customer-facing communication skills are essential for coordinating with clients across multiple regions.

Supports the onboarding of small and medium business clients, ensuring a smooth transition and adoption of services. Guides clients through setup, provides training, and addresses initial inquiries to drive satisfaction and retention.

Owns the onboarding process for new research agency customers at Metaforms, from signed contract to fully live on the platform. Builds structured onboarding playbooks, runs kickoff calls and training sessions, and manages pilots with new accounts to drive time-to-value. Collaborates with Sales, Product, and Technical Support to resolve blockers and feed customer feedback back into the platform.

This role provides customer support and success for OpenProject users, including troubleshooting, onboarding, and helping customers maximize software value. It requires strong communication and problem-solving skills to ensure customer satisfaction and retention.

This role focuses on ensuring the reliability, scalability, and performance of Supermetrics' infrastructure. The position is based in Helsinki and requires deep expertise in SRE practices, automation, and cloud technologies.

The Technical Onboarding Specialist provides technical support during customer onboarding, ensuring seamless integration of Supermetrics' products. This role requires strong technical and customer-facing skills, and is based in Singapore.

This leadership role involves designing and architecting systems for agentic AI, focusing on scalable and robust AI infrastructure. The position is based in Dublin or Helsinki and requires deep expertise in AI systems architecture and engineering leadership.