Customer Success Associate

This early-career role focuses on making customer interactions seamless and effective, leveraging strong people skills and a desire to learn. It likely involves direct customer support or success activities within a SaaS environment.

This Client Experience Specialist supports the Client Experience team by coordinating deliverables, project plans, and internal communications across sales, media, and analytics teams. The role involves preparing client reports, assisting with campaign launches and pacing checks, and translating performance data into actionable recommendations to maximize client satisfaction. It requires 1-3 years of experience in client services or marketing and strong project management skills.

This Senior Customer Success Manager role at Zeta Global (7-month FTC) is responsible for the growth, satisfaction, and retention of a regional portfolio of clients, helping them leverage the omni-channel capabilities of the Selligent platform. The role involves identifying upsell opportunities, consulting on sales cycles, and partnering with cross-functional teams. Requires 5 years in advertising/marketing with at least 3 years in account management, deep understanding of email/SMS/push/website personalization, and fluency in Dutch and English.

The Customer Support Specialist will provide high-quality support to customers, resolving inquiries and ensuring customer satisfaction. This role involves troubleshooting and communicating effectively with clients, requiring strong problem-solving and communication skills.

Enhances existing Power BI reports and dashboards, ensuring they meet business requirements and performance standards. Mentors and trains new developers, leveraging deep expertise in the standard Power BI platform to improve data visualization and reporting capabilities.

Oversees the implementation and utilization of data-driven insights, managing BI tools and platforms to ensure data accuracy and integrity for strategic decision-making. Leads BI initiatives and collaborates with stakeholders to drive data-informed business strategies.

Captures customer requirements and collaborates with engineering to document user stories, data flows, business requirement documents (BRD), functional requirement specifications (FRS), and use cases. Ensures product features align with customer needs and supports successful product delivery.