Product Support Engineer, Expert Hub

This senior technical support role provides advanced troubleshooting and resolution for complex customer issues. The engineer will collaborate with product and engineering teams to ensure high customer satisfaction and system reliability.

This role provides technical support for complex enterprise software applications, investigating and resolving issues related to functionality, configuration, calculations, workflows, integrations, databases, user access, and performance. The Support Engineer collaborates with customers and internal teams such as Product Engineering, Cloud Operations, Professional Services, and Customer Success, requiring strong SQL and troubleshooting skills.

Provides product support for enterprise solutions, requiring strong technical and customer service skills. The role involves troubleshooting and assisting customers with product issues, ensuring satisfaction and technical resolution.

Provides second-level technical support for SaaS clients, resolving complex issues and managing customer relationships. Requires deep product knowledge and a service-oriented approach.

This role leads global social media and content strategy, managing multi-channel content creation and distribution to enhance brand presence. Responsibilities include developing editorial calendars, overseeing content production, and analyzing performance metrics to drive engagement.

This entry-level field software engineering role focuses on deploying and supporting software solutions at client sites. It involves hands-on technical troubleshooting, integration, and ensuring successful implementation of VTEX's commerce platform.

This senior software engineer role specializes in cloud compute, focusing on designing and optimizing compute resources for VTEX's platform. It involves working on virtualization, container orchestration, and performance tuning.