Business Analyst (Support Application et Déploiement) H/F

This customer support specialist role provides assistance to Infomaniak's clients. The specialist will handle inquiries, troubleshoot issues, and ensure customer satisfaction. The role requires strong communication and problem-solving skills.

Provides advanced customer support, handling complex inquiries and ensuring high satisfaction. Requires deep product knowledge and problem-solving skills to resolve issues efficiently.

This analyst position supports client managed services within Nasdaq's Business Services, performing data analysis, reporting, and operational tasks to ensure smooth service delivery. The role requires strong analytical skills and attention to detail to support client-facing operations.

This remote support analyst role is responsible for diagnosing and resolving technical issues for customers or internal teams. The analyst will provide timely support, document solutions, and escalate complex problems as needed. Strong technical troubleshooting and customer service skills are required.

This role leads product management for a Trade Promotion Management (TPM) and Consumer Packaged Goods (CPG) SaaS platform. The Product Manager will define the product roadmap, gather requirements from CPG clients, and collaborate with engineering to deliver features that optimize trade promotion planning and analytics. Success requires deep domain expertise in CPG trade promotion workflows and strong cross-functional leadership.

This role manages the end-to-end delivery of SaaS solutions to clients, ensuring projects are completed on time and within scope. The Client Delivery Manager will coordinate with internal teams, manage client expectations, and drive successful adoption of the platform. Strong project management and communication skills are essential.

This role develops and maintains Power BI reports and dashboards to support business decision-making. The developer will work with stakeholders to understand reporting needs, design data models, and create interactive visualizations. Proficiency in Power BI, SQL, and data modeling is required.