Customer Success Manager, Enterprise (INSEA)

This Customer Success Manager role for enterprise clients in Japan involves onboarding, driving adoption, and ensuring value realization across Appier's AI marketing platform (AIQUA, BotBonnie, AIRIS, AdCreative.ai). The CSM will design and execute marketing strategies, lead QBRs, identify upsell opportunities, and collaborate with product teams to influence roadmap, requiring 2+ years of digital marketing and customer-facing experience, with native Japanese and business English.

This role owns the customer relationship across a portfolio of education customers in Asia, helping them realize measurable value from the Instructure ecosystem. The Customer Success Manager takes a consultative, proactive approach, building strategic relationships, driving adoption, and identifying growth opportunities. They also own renewal readiness, coordinate across internal teams, and maintain visibility of customer strategy through disciplined use of Customer Success systems.

The Enterprise Customer Success Manager for Asia is responsible for managing and growing relationships with key enterprise clients in the region, ensuring high satisfaction and retention. The role involves strategic account planning, onboarding, and driving value realization for Wiley's products and services.

This customer success role manages and grows relationships with enterprise clients, ensuring satisfaction, adoption, and retention for data quality solutions. The manager will act as a strategic partner to clients, driving value and expansion opportunities.

This role takes end-to-end ownership of data modeling, building the 'Source of Truth' for strategic decisions using SQL, dbt, and Python in a CI/CD workflow. The engineer will design production-grade data models, ensure data integrity, and enable AI initiatives by building AI-ready data foundations. Requires 5+ years of analytics engineering experience, expert SQL, and hands-on dbt expertise.

This player-coach Team Manager role leads a team of 3-4 Enterprise Account Executives in EMEA, focusing on expansion revenue from large global customers. The role involves coaching, building account growth strategies, and personally managing a few strategic accounts. Requires 4-5 years of enterprise sales leadership experience, strong coaching ability, and a deep understanding of GenAI's impact on digital marketing.

This Customer Success Manager role on the Inside Sales team manages relationships with SMB customers of the Market Intelligence solution. The role focuses on driving product adoption, securing renewals, and identifying upsell opportunities to grow revenue. Requires 2+ years of commercial account management or sales experience, with strong communication and analytical skills.