Senior Director, Sales Engineering

This leadership role manages Hightouch's Solutions Engineering team. The Manager will recruit, mentor, and develop a team of pre-sales engineers while also driving technical strategy for enterprise deals and cross-functional collaboration with product and sales.

This senior role takes ownership of the most complex and ambiguous customer issues, leading technical investigations through to resolution. The engineer acts as a technical escalation point for L1 and Associate CXEs, specializing in JDBC-based sources and integrations. Responsibilities include driving improvements to support processes, mentoring other engineers, and building technical depth across the team.

This Associate Customer Experience Engineer role owns customer issues end-to-end, troubleshooting JDBC-based sources and integrations. The engineer investigates issues using SQL, logs, and API responses, partnering with Product and Engineering on complex cases. The role focuses on building technical depth, using AI-assisted tools for faster resolution, and contributing to team knowledge assets.

This Tech Lead Manager role leads the development of an AI system that autonomously creates and maintains data connectors. The core challenge is building a system that can be trusted to run without human intervention for months. The role focuses on reducing manual engineering effort and ensuring the system's reliability and self-sufficiency.