Client Development Representative, Healthcare (New York/Connecticut)

This Business Development Representative role focuses on generating new business through inbound opportunities, engaging with prospects via forms, chats, and emails to qualify them. Responsibilities include performing outbound activities, educating prospects on impact.com's products, and scheduling appointments for Account Executives, requiring customer-facing experience and strong communication skills.

This Business Development Representative will research and prospect into banks, credit unions, fintechs, and platforms, running outbound campaigns across email, phone, and LinkedIn to book qualified meetings for Account Executives. The role requires 1-3 years of professional experience, excellent communication skills, and a self-starter mindset, with a clear path to Account Executive for top performers. The role is based in NYC and requires full-time in-office presence.

This role generates qualified pipeline for the Higher Education segment, balancing inbound lead response and proactive outbound prospecting. The SDR partners with a Drive Team (Sales Rep and CSM) to develop territory strategy and create meaningful sales conversations. Requires strong communication, curiosity, and storytelling skills.

The Program Trainer, Client Adoption is responsible for developing and delivering training programs to ensure clients successfully adopt and utilize the company's products. This role involves creating training materials, conducting sessions, and measuring training effectiveness.

The Engineer, EDI is responsible for designing, implementing, and maintaining Electronic Data Interchange (EDI) systems to support business transactions. This role involves mapping, testing, and troubleshooting EDI integrations with trading partners.

The Supervisor, Customer Care, Healthcare oversees the customer care team handling healthcare client inquiries and support. This role ensures high-quality service, manages team performance, and resolves escalated issues.