Solution Engineer (Post-sales)

This Solutions Engineer role focuses on pre-sales support for mid-market accounts in the West region. The engineer will lead technical discovery, deliver product demonstrations, and architect solutions using Hightouch's customer data platform. Success requires strong communication and technical acumen to translate customer needs into viable technical solutions.

This pre-sales role supports mid-market accounts in the Eastern US. The Solutions Engineer will partner with the sales team to demonstrate Hightouch's customer data platform, handle technical objections, and ensure successful technical evaluations for growth-stage customers.

The Sales Solutions Engineer supports the sales team by delivering technical solutions and expertise to prospective clients. The role leverages strong communication and technical knowledge to demonstrate product value and address client requirements.

Provides post-sales technical support for vision AI systems, deploying and configuring them at customer sites, resolving integration issues, and acting as a technical liaison between customers and product teams.

This senior role takes ownership of the most complex and ambiguous customer issues, leading technical investigations through to resolution. The engineer acts as a technical escalation point for L1 and Associate CXEs, specializing in JDBC-based sources and integrations. Responsibilities include driving improvements to support processes, mentoring other engineers, and building technical depth across the team.

This Associate Customer Experience Engineer role owns customer issues end-to-end, troubleshooting JDBC-based sources and integrations. The engineer investigates issues using SQL, logs, and API responses, partnering with Product and Engineering on complex cases. The role focuses on building technical depth, using AI-assisted tools for faster resolution, and contributing to team knowledge assets.

This Tech Lead Manager role leads the development of an AI system that autonomously creates and maintains data connectors. The core challenge is building a system that can be trusted to run without human intervention for months. The role focuses on reducing manual engineering effort and ensuring the system's reliability and self-sufficiency.