HCLTech vs Softobiz

HCLTech launches Advanced Semiconductor Lab with Rs. 185 crore investment

The Bengaluru facility strengthens India’s position in the global chip ecosystem and is set to drive semiconductor innovation. Also, HCLTech and Transport for NSW to explore AI-powered traffic insights for India.

The Customer Trust Framework Brands Will Need to Make AI Pay Off

This article from CMSWire discusses why only 18% of brands see revenue impact from AI adoption, attributing the gap to customer trust rather than technology. It introduces the 'Triangle of Trust' framework—authenticity, logic, and empathy—coined by Harvard Business School professors Frances Frei and Anne Morris as a method to build trust in AI-driven customer experiences. The author advises brands to beta test AI tools with a smaller customer group before scaling and to incorporate human-like, empathetic interactions to accelerate trust. The piece cites an HCLTech report and offers practical steps for brands to close the AI revenue gap.

• Only 18% of brands report seeing revenue impact from AI investments, according to an HCLTech report.
• The Triangle of Trust framework consists of authenticity, logic, and empathy.
• The framework was coined by Harvard Business School professor Frances Frei and Anne Morris.

HCLTech Completes Acquisition of HPE Telco Solutions

HCLTech announced the completion of its purchase of Hewlett Packard Enterprise’s (HPE) Telco Solutions business on August 4, 2026, a deal first announced in December 2025. The acquisition follows HCLTech’s 2024 integration of HPE’s Communications Technology Group (CTG) and adds approximately 1,400 engineering and telecom specialists across 39 countries. HCLTech says the deal broadens its telecom portfolio (OSS, HSS, 5G SDM, BSS, virtualization, edge and multi-cloud) and expands its presence across North America, LATAM, Europe and Asia Pacific. HCLTech executives framed the move as strengthening the company’s ability to help Communications Service Providers accelerate AI-led network transformation, autonomous operations, and monetization opportunities such as Network-as-a-Service and private 5G.

• HCLTech completed the purchase of HPE’s Telco Solutions business (announced December 2025).
• The transaction integrates with HCLTech’s earlier 2024 integration of HPE’s Communications Technology Group (CTG).
• The acquisition adds nearly 1,400 engineering and telecom specialists across 39 countries.