Global Payments vs PayU India

Retail shifts to lean teams, AI and physical community

At a Brand Leaders Dinner hosted by Glossy and Modern Retail with Global Payments, founders and C-suite retail executives discussed how AI, hiring shifts, and the rising cost of awareness are reshaping retail operating models. Executives described moving AI from experimental marketing use cases to core business infrastructure — including building internal intelligence platforms that connect fulfillment, paid media and customer signals — and said that automation is changing hiring needs. Participants emphasized the continuing value of physical stores, events and community for discovery and retention, and debated strategies around creator marketing, affiliate programs and discounting on commerce channels. Concerns about employee resistance, data security and trusting AI outputs were raised, and several brands reported selectively avoiding consumer-facing AI creative because of negative consumer perceptions.

• The Brand Leaders Dinner was hosted by Glossy and Modern Retail in partnership with Global Payments and gathered founders and C-suite executives from fashion, beauty and retail.
• Multiple executives reported moving AI from experimental marketing to core business infrastructure, including one brand building an internal intelligence platform linking fulfillment, paid media, customer reviews and social conversations.
• AI adoption has affected hiring plans: executives said roles were removed after identifying automation and efficiency opportunities.