Five9 vs fonio.ai

Five9 Raises AI Growth Outlook to 60% After Strong Q2

Five9 reported Q2 2026 revenue of $312.4 million, up 10% year-over-year, and subscription revenue growth of 14%. AI revenue accelerated 78% to $39 million, now representing 15% of subscription revenue, prompting the company to raise its full-year AI growth outlook to at least 60%. CEO Amit Mathradas highlighted a five-year, roughly $100 million total-contract-value deal with a Fortune 100 financial services firm, closed via the Google Cloud Marketplace, and argued that Five9's voice and routing heritage differentiates it from AI point solutions. The company also made three executive hires to shift from product-selling to platform-and-outcomes selling, and emphasized a growing trend of on-premises customers migrating to cloud to support agentic voice AI.

• Five9 reported Q2 2026 revenue of $312.4 million, up 10% year-over-year.
• AI revenue reached $39 million in Q2, up 78% year-over-year, and now constitutes 15% of subscription revenue.
• Five9 raised its full-year 2026 AI growth outlook to at least 60%, up from the previous 'more than 40%' outlook.

Five9 named a Leader in the 2026 IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms

Five9 named a Leader in the 2026 IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms (August 26, 2026)

Five9 Named Leader in IDC MarketScape 2026

Five9 announced it was named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service (CCaaS) Platforms 2026 Vendor Assessment. IDC evaluated vendors on capabilities such as omnichannel routing, API-first integrations, orchestration, knowledge management, workforce engagement, and analytics. Five9 highlighted its Humantic CX vision and Intelligent CX Platform (powered by Genius AI), noting an LLM-agnostic architecture, enterprise-scale reliability (99.999% uptime), voice presence in 140+ countries, and 88+ certifications including SOC 2 Type II, HIPAA, and PCI-DSS. IDC recommended Five9 for midmarket and enterprise buyers across financial services, healthcare, retail, and BPO that prioritize cloud-native CCaaS with deep CRM integrations (notably Salesforce and ServiceNow). Quotes from Five9 CEO Amit Mathradas and IDC research manager Michelle Morgan appear in the release.

• Five9 was named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service (CCaaS) Platforms 2026 Vendor Assessment (#US54117326, August 2026).
• IDC evaluated CCaaS vendors on omnichannel routing, API-first integration, orchestration engines, knowledge management, workforce engagement, and analytics/reporting.
• IDC said Five9 is well suited to midmarket and enterprise organizations across financial services, healthcare, retail, and BPO and noted strong CRM integrations, particularly Salesforce and ServiceNow.

Fonio.ai ARR Jumps from $10M to $15M in 60 Days

Viennese AI startup fonio.ai announced that its annual recurring revenue (ARR) surged from $10 million to $15 million in just 60 days, following a growth from $1 million to $10 million over the previous 12 months. Co-founder and CEO Daniel Keinrath shared the milestone on LinkedIn and set a new target of $25 million ARR by Christmas. The company, which operates AI agents for business phone calls and WhatsApp conversations, has over 7,000 customers, mostly small and midsize businesses. To support growth, fonio.ai has more than 70 open positions across European offices and offers a €10,000 referral bonus. The startup also recently partnered with T-Systems Austria for an enterprise version. Founded in late 2024, it raised a €14.6 million seed round led by 20VC at a €120 million valuation in June. These ARR figures are company-reported and not externally audited.

• fonio.ai ARR grew from $10 million to $15 million in 60 days.
• The company targets $25 million ARR by Christmas.
• fonio.ai has over 7,000 customers, mostly small and midsize businesses.

fonio Partners with T-Systems Austria for Enterprise AI

Austrian AI startup fonio.ai, known for its AI telephone assistant for SMEs, announced a partnership with T-Systems Austria, a Deutsche Telekom subsidiary. The collaboration introduces an enterprise version of fonio's AI agents, tailored for T-Systems Austria's large corporate clients. The AI agents will be integrated into CRM and ERP systems to handle both inbound and outbound calls, with a focus on 'warm' outbound calls that have prior consent. The solution runs on sovereign infrastructure: the platform uses the T Cloud, while the AI models remain hosted on Hetzner in Europe. The partnership targets significant automation of call center operations, with potential to automate up to 80% of calls in complex use cases. fonio.ai aims to acquire over 100 enterprise customers within the next year.

• fonio.ai and T-Systems Austria have formed a partnership to offer an enterprise version of fonio's AI telephone agents.
• The enterprise solution integrates AI agents with CRM and ERP systems to handle inbound and outbound calls.
• The platform runs on T-Systems' T Cloud, while AI models are hosted on Hetzner infrastructure in Europe.