Edenred vs Global Payments

Actionable Raises $10M to Build Causal AI for Customer Service

Actionable, a Paris-based AI-driven customer intelligence startup, has raised €8.5 million (approximately $10 million) in a funding round led by Hi inov, with participation from existing investor Axeleo Capital. Founded in 2024 by co-CEOs Nans Thomas and Nicolas Rieul, Actionable integrates data from CRMs, CDPs, transaction systems, and web analytics into a unified customer data model. The platform automatically reconstructs customer journeys to score entire customer bases daily on churn, satisfaction, complaint risk, and repeat purchase likelihood, providing causal insights for sectors like retail, financial services, insurance, transport, energy, telecoms, and automotive. Notable clients include Carrefour, SNCF, Engie, and Edenred. The funding will support US market entry via reseller partners, scaling the platform, hiring in product, engineering, and sales, and R&D in causal AI and deterministic modeling.

• Actionable raised €8.5 million ($10 million) in a funding round led by Hi inov, with participation from Axeleo Capital.
• Founded in 2024 by Nicolas Rieul and Nans Thomas, the platform predicts churn, satisfaction, complaint risk, and repeat purchases.
• The funding will support US expansion via reseller partners, sales hiring, and development of causal AI features.

Edenred updates financial calendar: Q3 2026 revenue on 21 October 2026

The previous agenda item 'Résultats semestriels 2026' on 23 July 2026 has been replaced by 'Chiffre d’affaires du troisième trimestre 2026' on 21 October 2026.

Edenred announces half-year results 2026 scheduled for July 23, 2026

23 juillet 2026 : Résultats semestriels 2026

Retail shifts to lean teams, AI and physical community

At a Brand Leaders Dinner hosted by Glossy and Modern Retail with Global Payments, founders and C-suite retail executives discussed how AI, hiring shifts, and the rising cost of awareness are reshaping retail operating models. Executives described moving AI from experimental marketing use cases to core business infrastructure — including building internal intelligence platforms that connect fulfillment, paid media and customer signals — and said that automation is changing hiring needs. Participants emphasized the continuing value of physical stores, events and community for discovery and retention, and debated strategies around creator marketing, affiliate programs and discounting on commerce channels. Concerns about employee resistance, data security and trusting AI outputs were raised, and several brands reported selectively avoiding consumer-facing AI creative because of negative consumer perceptions.

• The Brand Leaders Dinner was hosted by Glossy and Modern Retail in partnership with Global Payments and gathered founders and C-suite executives from fashion, beauty and retail.
• Multiple executives reported moving AI from experimental marketing to core business infrastructure, including one brand building an internal intelligence platform linking fulfillment, paid media, customer reviews and social conversations.
• AI adoption has affected hiring plans: executives said roles were removed after identifying automation and efficiency opportunities.