Western Union

The Western Union Company is a public US payments business focused on cross-border, cross-currency money movement. Its core franchise combines a large physical agent network with digital channels that let consumers send and receive money through cash pickup, bank transfer, wallet transfer, web, and mobile app experiences. Beyond consumer remittances, it sells cross-border payment infrastructure to SMEs, institutions, financial partners, and fintechs through products such as WU EDGE, WU GlobalPay, and API-based services. Western Union generates revenue primarily from transaction fees and foreign exchange spreads on consumer and business payments. Its customers include individual remittance senders, SMEs engaged in international trade, regulated institutions such as legal and education organisations, and enterprise partners embedding cross-border payment capabilities. The company’s current strategy is to shift from a traditional remittance-led model towards a digital-first, omnichannel financial services platform with broader consumer services, API distribution, and next-generation settlement rails.