KnoCommerce
Survey analytics SaaS for Shopify and e-commerce brands.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- KnoCommerce Inc
- Entity type
- COMPANY
- Founded
- 2020
- Headquarters
- United States
- Company size
- 10–49
- Market role
- MarTech Vendor
- Official website
- knocommerce.com
What KnoCommerce does
KnoCommerce runs a B2B SaaS model centred on survey-led measurement for commerce merchants. It creates value by helping brands replace or supplement pixel-based attribution with first-party and zero-party customer input collected after purchase and through follow-up channels. The platform then converts that data into reporting, segmentation, and automated downstream actions inside a merchant’s existing commerce and marketing stack.
Category differentiation
KnoCommerce is not a media buying platform, DSP, or pixel-based ad attribution vendor. It is survey-led measurement and customer insight software for e-commerce merchants.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
KnoCommerce is a US-based MarTech SaaS company that provides post-purchase and follow-up survey software for e-commerce brands, with a particular fit for Shopify merchants. Its platform captures zero-party customer data through post-purchase pages, email, SMS, and linked surveys, then turns those responses into attribution, customer insight, segmentation, and workflow triggers for upsells, referrals, reviews, and retention actions. The company sells software subscriptions directly to e-commerce brands and agencies. Revenue is generated through tiered monthly plans that scale by survey volume, feature access, integrations, and enterprise capabilities such as data warehouse sync, benchmarking, and customer success support. KnoCommerce operates as an active brand within the WeCommerce portfolio following its 2022 acquisition.
Business model & monetisation
KnoCommerce monetises through tiered software subscriptions with monthly and annual billing. Pricing scales by survey limits, feature depth, advanced question types, integrations, and support levels. Additional commercial upside comes from enterprise packages that include data warehouse sync, benchmarking datasets, and customer success support.
- Core SaaS subscriptions
- Tiered monthly or annual software subscription
- Enterprise feature packages
- Higher-priced subscription tiers for data sync, benchmarking, and advanced support
- Customer success and premium support
- Service-enhanced subscription packaging
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
No sufficiently sourced and dated signals are available for this view.
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Questions about KnoCommerce
What is KnoCommerce?
KnoCommerce is a SaaS platform that helps e-commerce brands collect post-purchase and follow-up survey data for attribution, customer insight, and retention workflows.
Who uses KnoCommerce?
Shopify merchants, direct-to-consumer e-commerce brands, in-house e-commerce marketers, and agencies use KnoCommerce.
How does KnoCommerce make money?
KnoCommerce makes money through tiered SaaS subscriptions, with additional value tied to enterprise features such as data sync, benchmarking, and support.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
16 publicly documented primary sources and citations linked across the market graph.
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