Acquire
Omnichannel customer support software with chat, voice and video.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- Acquire Inc
- Entity type
- COMPANY
- Founded
- 2017
- Headquarters
- 50 Fremont Street, Suite 2250, San Francisco, CA 94105, USA
- Company size
- 201–500
- Market role
- MarTech Vendor
- Official website
- acquire.io
What Acquire does
Acquire operates a B2B SaaS model centred on customer support and conversational engagement software. It creates value by consolidating multiple service channels into one agent interface, automating routing and workflow management, and integrating with existing CRM and enterprise systems. This reduces tool sprawl for customers and supports larger, stickier deployments. The business is complemented by paid professional services that help enterprise customers implement, configure and customise the platform.
Category differentiation
This is the customer support software company operating at acquire.io, not the startup acquisition marketplace Acquire.com. It competes with helpdesk and customer engagement vendors rather than adtech, martech or M&A platforms.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
Acquire is a cloud software company that provides an omnichannel customer support platform for businesses. Its product combines chat, email, SMS, voice and video support in a unified agent workspace, alongside workflow automation, routing, SLA management, customer context and integrations with CRM and enterprise systems. The company makes money primarily from subscription software sold to customer support teams, contact centres and mid-market to enterprise organisations, with additional revenue from professional services for implementation, integration and customisation. Its core proposition is to replace multiple disconnected support tools with a single platform intended to improve response times, resolution efficiency and customer experience.
Company news briefing
Briefing updated:
Acquire has highlighted significant attribution challenges within the AdTech sector, reporting that up to 65% of customer purchases currently remain unattributed. During Partnership Day, the company emphasised the impact of machine-mediated markets and measurement loss on traditional tracking methods. These findings support an industry transition towards hybrid compensation models and closed-loop systems, as firms seek to better connect upstream influence with commercial outcomes and move beyond last-click-only payouts to address evolving governance and measurement standards.
Business model & monetisation
Acquire monetises primarily through subscription-based SaaS pricing, reportedly using tiered plans and per-agent fees. It supplements software revenue with paid professional services for implementation, integration, workflow configuration and customisation, which likely increase contract value for larger enterprise accounts.
- Platform subscriptions
- Tiered SaaS pricing with per-agent fees
- Enterprise plans
- Custom contract pricing for larger organisations
- Professional services
- Implementation, integration and customisation fees
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Media Channel
Technology
Competitors & alternatives
- Ada
Enterprise conversational AI for automated customer support.
- Twilio
Cloud communications and customer engagement software for businesses.
- Lime
Swedish B2B SaaS provider for CRM and customer communications.
- Glia
Banking-focused customer service and conversational AI software platform.
- Intercom
Customer service software with messaging, automation and AI support agents.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
No sufficiently sourced and dated signals are available for this view.
Explore company relationships
Questions about Acquire
What is Acquire?
Acquire is a B2B customer support software platform that unifies chat, email, voice, video and workflow automation in one workspace.
Who uses Acquire?
Customer support teams, contact centres and mid-market to enterprise businesses use Acquire to manage omnichannel customer service operations.
How does Acquire make money?
Acquire makes money through subscription SaaS pricing, including per-agent and enterprise plans, plus paid implementation and integration services.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
19 publicly documented primary sources and citations linked across the market graph.
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