Acquire
Acquire is a omnichannel customer support software with chat, voice and video.
Acquire operates in the MarTech Vendor segment.
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Distinction
This is the customer support software company operating at acquire.io, not the startup acquisition marketplace Acquire.com. It competes with helpdesk and customer engagement vendors rather than adtech, martech or M&A platforms.
- Founded
- 2017
- Headquarters
- 50 Fremont Street, Suite 2250, San Francisco, CA 94105, USA
- Core Segment
- MarTech Vendor
- Company Size
- 201–500
- Official Links
- Website
- Verified
- 2026-04-22
Key insights about Acquire
Acquire: About
Acquire operates a B2B SaaS model centred on customer support and conversational engagement software. It creates value by consolidating multiple service channels into one agent interface, automating routing and workflow management, and integrating with existing CRM and enterprise systems. This reduces tool sprawl for customers and supports larger, stickier deployments. The business is complemented by paid professional services that help enterprise customers implement, configure and customise the platform.
Products & Services in Categories
Verified structural categorizations from the graph
Media Channel
Technology
Acquire: Market Position
Acquire is a cloud software company that provides an omnichannel customer support platform for businesses. Its product combines chat, email, SMS, voice and video support in a unified agent workspace, alongside workflow automation, routing, SLA management, customer context and integrations with CRM and enterprise systems.
The company makes money primarily from subscription software sold to customer support teams, contact centres and mid-market to enterprise organisations, with additional revenue from professional services for implementation, integration and customisation. Its core proposition is to replace multiple disconnected support tools with a single platform intended to improve response times, resolution efficiency and customer experience.
Acquire: Frequently Asked Questions
What is Acquire?
Acquire is a B2B customer support software platform that unifies chat, email, voice, video and workflow automation in one workspace.
Who uses Acquire?
Customer support teams, contact centres and mid-market to enterprise businesses use Acquire to manage omnichannel customer service operations.
How does Acquire make money?
Acquire makes money through subscription SaaS pricing, including per-agent and enterprise plans, plus paid implementation and integration services.
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