Observed Signal · Mar 31, 2022 · Technical Release · Source: CMSWire · Impact: 2/5 · Sentiment: Positive

Pegasystems Launches Pega Infinity 8.7 With Low-Code and AI Upgrades

Executive Signal Summary

Pegasystems announced the launch of version 8.7 of its Pega Infinity software suite on March 31, 2022. The release focuses on improved low-code options, new AI capabilities, automation, and cloud architecture updates. According to Don Schuerman, CTO at Pega, the intelligent low-code upgrades help brands innovate faster and improve employee and customer experiences. Updated applications within the suite include Pega Platform, Pega Customer Decision Hub, and Pega Customer Service, featuring new design systems, process optimization, customer decisioning, and voice analytics. The release targets both professional and citizen developers. Pega also outlined plans to expand cloud technology infrastructure and provide low-code training and best practices. The updated software is available now, following earlier updates to Pega Voice and Messaging AI that added conversational AI for live phone and chat conversations.

Polaris7 AgentPolaris7 Strategic Assessment
High Confidence

Relevant MarTech product update; low-code and AI capabilities in Pega Infinity 8.7 affect enterprise CX and marketing technology but are not industry-shifting for the broader AdTech ecosystem.

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Key Takeaways & Evidence Grounding

  • Pegasystems released Pega Infinity version 8.7 on March 31, 2022.
  • The release adds low-code capabilities, AI features, automation, and cloud architecture updates.
  • Updated applications include Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.
  • New AI capabilities support process optimization, customer decisioning, and voice analytics.
  • Pega announced plans to expand cloud infrastructure and provide low-code training at scale.

Connected Companies & Entities

1 Entity mapped

“Pegasystems announced the launch of version 8.7 of its Pega Infinity software package....”

Primary Source Grounding & Direct Attribution
Direct Origin Attribution
Primary Reporting: CMSWire•Published: Mar 31, 2022
Original Coverage Title: “Pegasystems Announces Low-Code Capabilities in Launch of Pega Infinity Update”

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