Notion’s Slack AI Agent Solves 60% of Support Requests

Notion’s Environment team deployed an internal AI agent in Slack to handle office-support tasks (ordering supplies, unlocking meeting rooms, reporting printers). The agent routes, prioritizes, creates tickets, pulls location data from an internal database and escalates to humans when necessary. According to the report, the agent automatically resolves 60% of requests and saved about 30 hours of work for the team, serving roughly 1,000 employees. The piece cites Gartner data showing only 17% of companies have AI agents in production while over 60% plan deployments, and it notes the project relied on compact decision logic, clear guardrails, and a human‑in‑the‑loop escalation model. Additional materials (agent prompt, decision paths, action checklist) are available as a paid t3n PRO use case.