Observed Signal · Oct 7, 2026 · Market Signal · Source: NiCE Cognigy · Impact: 2/5
NiCE Cognigy Named a Leader in Conversational AI
Named a Leader in the Forrester Wave™ 2026: Conversational AI Platforms for Customer Service
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C3 AI Named Leader in Forrester AI Platforms Wave
C3 AI was recognized as a Leader by Forrester Research in The Forrester Wave™: AI Platforms, Q3 2026, receiving the highest score in the current offering category among 15 evaluated providers. Forrester evaluated C3’s Agentic AI Platform, noting its unified enterprise ontology graph and turnkey application portfolio (including reliability, demand planning, process and inventory optimization). C3 AI achieved top scores across eight criteria — including data modeling, agent development, governance, security certifications (SOC 2, ISO, FedRAMP), and supporting services — and received above-average customer feedback. Thomas M. Siebel, CEO of C3 AI, commented on the company’s role in inventing Enterprise AI, model-driven architecture, and agentic AI.
Genesys Recognized as a Leader in the 2026 IDC MarketScape for Worldwide Conversational Intelligence and Analytics
Genesys announced recognition as a Leader in the 2026 IDC MarketScape for Worldwide Conversational Intelligence and Analytics, along with new customer stories and blog posts on conversational intelligence and CX platform growth in Latin America.
CallMiner Named Strong Performer in Forrester Wave Report
CallMiner, a provider of customer experience (CX) automation powered by conversation intelligence, announced it has been named a Strong Performer in the Forrester Wave: Customer Feedback Management and Analytics Solutions, Q3 2026. In its first inclusion in this report, CallMiner received the highest possible scores in eight criteria, including Vision, AI, Topic Modeling, Natural Language Understanding, Conversation Intelligence, Analytics, Specialization, and Data Masking. The report highlights CallMiner's AI-native vision and its depth in conversation intelligence, pairing text mining with advanced AI. CallMiner aims to help organizations turn customer conversations into actionable intelligence, improving frontline performance and customer outcomes through both human and automated actions. The recognition reflects growing pressure on enterprises to translate AI capabilities into measurable CX value.
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