Observed Signal · Sep 2, 2026 · Market Signal · Source: Hostinger · Impact: 3.5/5
Hostinger brings support with business growth into one AI conversation, with a human behind it
After resolving 91% of roughly 1.5 million support conversations a month on its own, Hostinger's AI assistant Kodee has been given a bigger job. Released today as Hostinger Agent,...
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Recent verified developments and strategic activity across this market segment.
AI Assistants Move from Answering Questions to Running Businesses
AI assistants are evolving from simple question-answering chatbots to autonomous agents that can complete routine tasks and manage ongoing business operations. Gartner predicts that by 2028, 60% of brands will use agentic AI across marketing, sales, and support for continuous, personalized interactions. Zendesk's 2026 report indicates 81% of consumers want conversations to continue without backtracking. Hostinger, an AI-first platform with over five million customers, has launched Hostinger Agent, which combines customer support with specialized AI for marketing, SEO, content, and analytics. It handles roughly 1.5 million monthly conversations, resolving 91% without human intervention. Hostinger also introduced the AI CX Engineer role, which has increased specialist-guided AI resolutions from 41% to 72% and reduced live chat dependency from 10% to 4.5%. The system leverages contextual data from the customer's website, hosting, and past interactions to offer proactive assistance beyond issue resolution.
Hostinger launches AI-powered ecommerce platform
Hostinger launched Hostinger Ecommerce on July 3, 2026, a commerce backend designed to let small sellers manage products, inventory, orders, payments, shipping and customer data from a single dashboard and connect to multiple sales channels. A highlighted feature, Quick Links, uses AI to turn a product photo into a full product page and a shareable checkout link with cart, checkout, payments and shipping — requiring no website. The platform includes Kodee, an AI support agent that guides setup and day-to-day store operations. Hostinger says the architecture is prepared for future ‘agentic commerce’ as third parties (e.g., OpenAI, Google, Visa, Mastercard) develop AI agent buying flows.
Hostinger weekly product updates: Week 37, 2026
Last week brought updates across Hostinger Agent, Hostinger Ecommerce, Reach, our AI automation apps, and website deployments. Here's what shipped the week of September 7–11, 2026.
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