HubSpot Reverses Enrichment Plan After Backlash

HubSpot reversed its plan to add business-card-level customer data to a shared enrichment dataset for a new prospecting feature after customer backlash, committing to a fully opt-in approach for future enrichment capabilities. The event highlights the need for martech buyers to audit vendor contracts, monitor data-use changes, and establish governance processes. The article presents five lessons for customer data leaders, including scrutinizing contract definitions, reviewing change clauses, and building internal processes to handle vendor data-use notices. With input from industry experts, it outlines practical steps to preserve, assess, decide, and document when vendors alter data usage.