Observed Signal · Sep 1, 2026 · Partnership · Source: OpenAI Blog · Impact: 2/5 · Sentiment: Positive
Gilbert + Tobin Scales AI with OpenAI
Australian law firm Gilbert + Tobin details its enterprise-wide adoption of OpenAI's ChatGPT Enterprise and Codex to improve operational workflows. The firm reports 87% active usage among enabled seats, more than double its typical tool adoption. Specific gains include reducing a recruitment research task from four hours to 20 minutes and using Codex to complete audit reports covering 300 entities. Governance and Australian data residency provided the confidence to expand access. Leadership endorsement from CEO Sam Nickless positioned AI as a legitimate tool. The firm also uses the Harvey platform for legal-specific workflows. OpenAI's platform supports a range of functions including marketing, finance, and recruitment, with humans retaining accountability for outputs.
Case study of AI adoption in a law firm, not a major industry shift, but demonstrates enterprise AI usage trends.
Key Takeaways & Evidence Grounding
- Gilbert + Tobin deployed ChatGPT Enterprise and Codex from OpenAI.
- 87% of enabled seats are active, more than double typical adoption rates.
- Recruitment research task reduced from approximately four hours to about 20 minutes.
- Codex prepared audit reports covering 300 entities.
- Selected conflict checks reduced from up to 8 hours to minutes.
Connected Companies & Entities
2 Entities mappedHarvey
Enterprise legal AI platform for law firms and legal departments.
“Legal-specific workflows are supported through approved platforms, such as the AI-powered Harvey platform....”
OpenAI
Foundation model company selling AI software, APIs and subscriptions.
“Moving to an OpenAI environment with Australian data residency gave Gilbert + Tobin greater confidence to expand access....”
Ontology Mapping & Concepts
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