Associate Client Success Manager

Account management for publishers with foundational knowledge or some experience working within a digital environment.

This Account Manager role within Demand Operations manages the end-to-end campaign lifecycle, ensuring client satisfaction and retention. Responsibilities include monitoring managed service offerings, collaborating with Sales, Product, Finance, and Engineering, and optimizing workflow systems. The role requires 1+ years of experience and AI curiosity.

Supports programmatic advertising campaigns, assisting with setup, optimization, and reporting. Works with DSPs and ad exchanges to ensure campaign performance and client satisfaction.

This associate role supports media activation direction, assisting with campaign execution and client deliverables. It involves coordination with internal teams and performance tracking.

Are you ready to revolutionize the advertising industry? At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale. With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPT product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry. Now, we’re growing! In this role, you will work at the intersection of large-scale distributed systems, machine learning engineering, and platform architecture. You will own and evolve critical data capabilities within Cognitiv’s advertising ecosystem, with a primary focus on designing and delivering stable, highly scalable feature pipelines, as well as optimizing the performance and reliability of ad model training pipelines. This is a senior individual-contributor role for an engineer who thrives on solving complex platform problems, raising the technical bar, and building systems that serve many teams at scale. You will partner closely with engineers, product managers, data scientists, infrastructure teams, and downstream data consumers to deliver platforms that are resilient, extensible, and easy to adopt. This position will be located in San Mateo, CA with a hybrid work schedule of 3 days in office (Mon/Tue/Wed) and 2 days remote optional (Thursday/Friday). What You'll Do High-Performance Feature Engineering & Infrastructure: Architect, build, and maintain low-latency, high-throughput feature pipelines — batch, real-time streaming, and point-in-time correct historical features — to power our real-time bidding systems. Advanced Embeddings & Generative AI Integration: Leverage LLMs and deep learning models to extract rich contextual and user-level embeddings into the core feature store/serving system, optimizing embedding generation, indexing, and online retrieval for sub-millisecond serving SLAs. Model Training Pipeline Optimization: Own and continuously enhance Cognitiv's ad model training pipelines, improving training speed, resource utilization, and throughput for large-scale deep learning models. System Scalability, Reliability & Efficiency: Establish technical standards for monitoring, testing, and CI/CD across feature and training infrastructure to ensure robust system SLAs/SLOs. Partner with Modeling & Data Science: Translate complex signals into production-ready features that directly boost model performance (e.g., CTR/CVR prediction). Who You Are Must haves: Strong Fundamentals / First Principles Thinking 3-5+ years of hands-on Machine Learning Infrastructure / Data Platform experience supporting data-intensive platforms, including large-scale data pipelines, streaming systems, and storage layers. Proficiency in one or more core programming languages — Python, Java, or Scala — for building, maintaining, and scaling robust ML and data pipelines. Domain expertise in AdTech. Strong expertise in modern big data technologies such as Apache Spark, Apache Flink, Apache Kafka, and other distributed data processing frameworks. Excellent team communication, cross-functional collaboration, and problem-solving skills, with a track record of partnering effectively with modeling and engineering teams. Nice to haves: Domain expertise in AdTech Hands-on experience with PyTorch for model architecture, training pipeline acceleration, or distributed training. Proficiency with cloud & infrastructure technologies, including AWS/GCP, as well as containerization and orchestration platforms like Kubernetes (K8s) and Docker. Competitive programming background, such as awards or achievements in OI (Olympiad in Informatics) or ACM/ICPC. Tech Stack: Python, Java, Kafka, Flink, Spark, PyTorch, Kubernetes, AWS What Success Looks Like in Your First 30/60/90 Days First 30 days: Ramp quickly on Cognitiv's feature pipelines, training infrastructure, and RTB systems. Build strong context on current architecture, data flows, and known bottlenecks. Establish relationships with Modeling, Data Science, and Infrastructure teams. Identify early opportunities to improve pipeline reliability, training efficiency, or serving latency. First 60 days: Independently own at least one core feature pipeline, embedding service, or training subsystem. Ship a first measurable improvement — e.g., reduced serving latency, faster training throughput, or expanded monitoring/CI-CD coverage. Align with Modeling and Data Science on the feature and training roadmap. Begin influencing technical direction for feature and training infrastructure. First 90 days: Fully own a core area of the platform, such as embedding generation/retrieval, streaming infrastructure, or training pipeline performance. Deliver measurable business impact — e.g., reduced feature or serving latency, faster model training, or improved uptime/SLA adherence. Redesign or scale at least one key system to handle growing data volume or model complexity. Operate autonomously as a trusted technical partner to Modeling, Data Science, and Engineering. Salary: $175,000-$225,000 USD Base Salary + Equity What We Offer Compensation is based on experience, skills, and other factors. Base salary is just one part of your total rewards at Cognitiv—you’ll also receive equity and a comprehensive benefits package. Highlights include: Medical, Dental and Vision plan for US employees & Extended Health Benefits for Canadian employees 12 weeks paid parental leave + 4 weeks WFH Unlimited PTO + Work-From-Anywh

This role leads the product strategy and roadmap for Cognitiv's Custom Algorithms product, which uses deep learning to optimize advertising campaigns. The Product Manager will partner with Data Science and Engineering to define model goals, quality bars, and scalable delivery processes, while also driving adoption with Sales and Customer Success. The ideal candidate has 5+ years of product management experience with ML products, strong analytical skills, and the ability to translate model behavior into commercial language for advertisers.

This Senior Backend Software Engineer role owns the design and delivery of backend services and APIs powering Cognitiv's ContextGPT product and pixel-less ad targeting platform. The engineer will lead technical design, improve system reliability and observability, and drive engineering excellence through code reviews and mentorship. Requires strong .NET Core or Java/Kotlin skills, distributed systems experience, and an operational mindset.