FL
Flashpoint· HQ in United States

Associate Customer Support Engineer

Location: Remote in Canada · Category: Customer Success & Client Operations · Seniority: Junior · Posted: August 17, 2026 · Verified: Sep 20, 2026

Role Overview & Description

This role provides technical support for Flashpoint's threat intelligence platform, Ignite, to enterprise customers. Responsibilities include troubleshooting issues via ticketing systems, monitoring support queues, and documenting interactions. The role involves building deep product expertise, escalating complex issues to Engineering, and creating knowledge base content.
Source & Transparency: This position was structured directly from the publicly accessible career portal of Flashpoint. Details on the employer’s original job posting are authoritative. Polaris7 charges no placement fees and conducts no candidate screening.

About the company

FL

Flashpoint

flashpoint.io

Threat intelligence SaaS for cyber, fraud and security teams.

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