Customer Success Manager - Key

This role manages and nurtures relationships with strategic HigherEd accounts, driving engagement, adoption, and retention. The CSM develops strategic account plans, owns executive business reviews, monitors health metrics, and uses generative AI to sharpen signal detection and reduce administrative work. Requires a proven track record in strategic customer success and the ability to act as a trusted advisor.

This customer success manager role ensures client satisfaction and retention by managing relationships and driving product adoption. The manager will onboard new clients, conduct business reviews, and identify growth opportunities.

This senior manager role leads a customer success team, driving retention and expansion strategies. Responsibilities include team development, performance metrics, and cross-functional collaboration.

This Customer Success Manager role on the New Client Success team partners directly with brands during the critical early stages of an account to develop program and partner strategy. The manager balances program optimization with partner ecosystem development, driving performance outcomes and partner expansion. The role requires 3+ years of affiliate marketing experience, strong product expertise, and the ability to provide world-class support to top clients.

Creates clear, comprehensive documentation for customers, partners, and employees within the Knowledge Management team. Collaborates with Product Managers, Engineers, and Designers throughout the product lifecycle, championing the user perspective and driving adoption of AI-powered tools. Requires a software background, technical writing experience, and strong critical thinking skills.

This Director of Business Systems and Integration oversees internal business applications, integrations, and the platforms connecting them, reporting to the VP of IT. The role modernizes system connectivity, establishes integration strategy and governance, and leads the team in delivering predictable, transparent work. The Director also drives the adoption of AI-enabled capabilities across internal systems and workflows, requiring both strategic and hands-on execution.

This Account Executive role focuses on acquiring new logos for SugarAI, driving new business revenue through direct sales. The position involves managing the full sales cycle and building relationships with prospective customers to expand market share.