Sr. Manager, Software Development -Zelle / Brokerage

Provides hands-on technical leadership for Zeta's Forecasting and Recommendations platforms, focusing on production-grade AI and agentic systems. Architects and operates high-throughput, low-latency distributed services, including APIs, data pipelines, model inference, and agent orchestration using LLMs like GPT and Claude. Champions observability, reliability, and incident response while setting technical direction for the domain.

This software development manager role is responsible for delivering production-level software from engineering teams, collaborating closely with Product Owners, QA, Customer Success Managers, and Engineering Leadership. The manager ensures successful product delivery and team coordination.

Leads the Identity team building backend services and APIs for Zeta's Identity Graph, processing billions of behavioral and transactional signals. Designs event-driven pipelines and cloud-native services on EKS/Kubernetes, optimizing for high availability and low latency. Mentors engineers and drives architectural decisions for identity resolution and data modernization.

Designs and evolves systems for payment routing, fraud prevention, and anomaly detection as a Staff Engineer on the Payments Performance team. Builds scalable, high-performance systems that intelligently route transactions and leverage machine learning for real-time fraud decisioning.

Manages client servicing operations to ensure satisfaction and retention, focusing on relationship management and service delivery. Requires strong client-facing skills and operational oversight.

Manages customer and regulatory relations, handling complaints and compliance issues within financial services. Requires experience in regulatory affairs and customer relationship management.

Monitors production operations during weekday graveyard shifts, handling alerts and escalations. Requires attention to detail and ability to work overnight.