Complaint Handler - Go.Compare

This role manages high-risk dealer complaints, owning complex cases from intake to resolution to mitigate reputational risk. The specialist coordinates incident responses, administers goodwill gestures, and conducts root-cause analysis to drive process improvements. Requires experience in a marketplace environment and comfort liaising with stakeholders up to C-suite level.

This Customer Escalations Specialist role resolves complex customer issues, handles formal complaints and NPS responses, and manages business-critical escalations. The specialist also manages GDPR requests, monitors compliance, and collects voice of the customer data to improve operations. Requires experience in customer-facing roles, strong communication skills, and the ability to handle tough conversations.

Enhances customer experience by addressing inquiries, resolving issues, and ensuring satisfaction. Works to improve service quality and streamline support processes.

This customer service executive role handles client inquiries, resolves issues, and ensures high levels of customer satisfaction. The executive will manage customer accounts and maintain positive relationships. Strong communication and problem-solving skills are essential.

The Staff Writer for Science at TechRadar will produce engaging science news and feature articles for a B2C audience. This role requires strong research and writing skills, the ability to translate complex scientific topics into accessible content, and familiarity with digital publishing tools and SEO best practices.

This role provides expert advice and support to customers using Go.Compare's comparison services. The advisor will handle inquiries, resolve issues, and guide users through the comparison process to ensure satisfaction. Responsibilities include maintaining service quality, documenting interactions, and escalating complex cases.

This role involves writing news, reviews, and feature articles for Android Central, covering the Android ecosystem. The writer will research and report on new products, software updates, and industry trends, producing high-quality content for a tech-savvy audience. Responsibilities include meeting editorial deadlines, optimizing content for SEO, and engaging with the community.