Director, Consumer Products Operations Licensing

This Director of Product Management role leads the consumer-facing product portfolio, driving vision, strategy, and execution. The director will manage a team of PMs, prioritize features based on user research and data, and collaborate with engineering and design to deliver exceptional user experiences.

Provides customer service support across multiple channels, addressing inquiries and resolving issues to maintain high service quality and customer satisfaction. Focuses on day-to-day customer interactions and problem resolution.

Provides after-hours travel consulting, handling urgent travel needs and customer inquiries with strong problem-solving and service orientation.

Manages ad operations and client accounts, optimizing ad performance and maintaining strong client relationships. Focuses on delivering measurable results and ensuring client satisfaction.