Customer Success Manager, Korea (Seoul)

This role is responsible for onboarding and supporting clients, ensuring they successfully use Smartly's advertising platform. The Customer Success Manager will handle day-to-day client queries, drive product adoption, and contribute to retention efforts.

This role focuses on managing and growing relationships with key clients, ensuring they derive maximum value from Smartly's advertising platform. The Senior Customer Success Manager will drive product adoption, retention, and expansion opportunities, acting as a strategic advisor to clients.

This role focuses on managing a portfolio of strategic clients, ensuring high satisfaction and long-term retention. The Sr. Customer Success Manager will lead complex onboarding, drive product adoption, and identify growth opportunities within existing accounts.

Owns end-to-end execution of product initiatives from commitment through customer release, working upstream with Product, Engineering, and Design and downstream with Marketing, Support, Sales, and Customer Success. Breaks ambiguous initiatives into actionable plans with clear owners, tracks delivery, surfaces slippage, and facilitates cross-team planning and release readiness sessions. Translates technical trade-offs into clear updates for leadership and ensures go-to-market readiness aligns with release.

Owns strategy, discovery, and delivery for customer-facing AI-powered product capabilities. Combines senior product management with hands-on technical validation, using codebase analysis and functional prototypes to provide engineering with executable starting points. Manages AI feature economics, quality, security, and gross margin impact while establishing AI-driven workflows across the product team.

This Senior Engineering Manager role leads technical strategy, organizational growth, and delivery execution for Panopto's video creation, upload, broadcast, processing, editing, and viewing systems. The role manages senior, staff, and principal engineers, aligning technical roadmaps with executive objectives to build scalable, high-performance distributed systems. It also drives an AI-first operational strategy, embedding automation and agentic development environments like Claude Code into engineering workflows.