Senior Professional Services Consultant

This specialist post-sales enablement role focuses on delivering high-impact enablement and adoption services across OpenAI's product suite, including ChatGPT Enterprise and Agents. You'll design and deliver enablement experiences, lead live workshops, and serve as a Subject Matter Expert for designated product areas. Success means accelerating customer confidence, increasing product adoption, and helping customers translate product features into tangible outcomes across teams and business functions.

As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the 'CTO of your book of business', shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions.

This role owns the full arc of client relationships, operating across pre-sales pitching, project scoping, research operations, AI product builds, and productization feedback loops. It requires end-to-end ownership and cross-functional collaboration to ensure successful client outcomes.

This role serves as the senior technical owner for a portfolio of customers, acting as the primary technical counterpart to their leadership teams. The AI Architect owns the technical account plan across ChatGPT Enterprise, the OpenAI API, and Codex, translating business priorities into a use-case portfolio and adoption roadmap. Responsibilities include leading discovery, developing applied AI architectures, guiding technical evaluations, and coordinating specialist support to drive production adoption and measurable business impact.

This role leads go-to-market enablement for Outreach, developing and executing training programs for sales and customer-facing teams. The Senior Manager will equip the GTM organization with the knowledge and skills to effectively sell and support the Outreach platform.

Manages a portfolio of strategic accounts for Outreach's Managed Services team, focusing on building customers' AI Agents beyond initial implementation. Drives adoption, configures the platform, troubleshoots issues, and grows Amplify credit and product consumption, working US hours from Hyderabad.

Provides Tier 3 technical support for Outreach, acting as a subject matter expert in at least one product area and resolving the most complex technical issues. Collaborates with Product Engineering and Technical Account Management, and plays a central role in mission-critical incident management.