Staff DevOps Engineer

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personal

This Technical Writer II role at Bloomreach involves creating and maintaining technical documentation for their agentic personalization platform, focusing on AI-driven search and customer journey personalization. The writer will collaborate with engineering and product teams to produce clear, user-friendly guides, API references, and tutorials, ensuring developers and customers can effectively use the platform. Key responsibilities include translating complex technical concepts into accessible documentation and contributing to the overall developer experience.

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personal

This staff-level role leads the DevOps engineering efforts for Bloomreach's AI personalization platform. The engineer will architect and drive the adoption of advanced cloud infrastructure solutions, focusing on scalability, security, and automation. Responsibilities include mentoring other engineers, setting technical standards, and collaborating with product teams to ensure infrastructure meets evolving platform needs.

This Strategic Account Manager role drives growth and long-term value across a portfolio of strategic accounts in North America, managing ~20 enterprise accounts with average $6M+ ARR. The AM will nurture executive relationships, identify expansion opportunities, and ensure customers achieve measurable business outcomes, focusing on retention and expansion beyond traditional upsell. Requires 6+ years of account management experience, strong data analysis skills, and expertise in eCommerce and AB testing.

This role focuses on developing and deploying machine learning models that power Bloomreach's agentic personalization and autonomous search capabilities. The ML engineer will work on model training, optimization, and serving at scale, ensuring low-latency inference for real-time personalization. Responsibilities include building ML pipelines, experimenting with new algorithms, and collaborating with data engineering and product teams to integrate models into the platform.

This role involves designing, implementing, and maintaining the cloud infrastructure and CI/CD pipelines that support Bloomreach's agentic personalization platform. The DevOps engineer will focus on automating deployment processes, ensuring system reliability, and scaling infrastructure to handle high-volume AI workloads. Responsibilities include managing Kubernetes clusters, optimizing cloud costs, and implementing robust monitoring and alerting systems.