Strategic AI transformation lead

Leads customer success initiatives for key accounts, developing strategies to maximize client value and retention. Mentors junior team members and drives process improvements.

Manages a portfolio of client accounts, ensuring high satisfaction and retention. Drives account growth through strategic partnerships and proactive support.

Manages client relationships to ensure satisfaction and retention, acting as a liaison between clients and internal teams. Supports account growth and retention initiatives.

This role serves as the central link between the agency, clients, and partners, managing projects from classic and digital campaigns to TVC productions and website projects. Responsibilities include independent project management, budget control, client meetings, and process optimization. Requires at least 3 years of agency experience, strong communication skills, and proficiency in project management tools and MS Office/Keynote.

Designs and delivers rapid, just-in-time video-based learning courses (15-45 minutes each) on AI and software topics, shipping 15+ courses per year in sprints of three weeks or less. The designer will be the on-camera instructor, recording voiceovers and screen captures, and will also deliver live and virtual trainings, focusing on responding quickly to emerging product workflows and customer needs.

This senior staff product manager role drives high-impact, ambiguous initiatives across multiple product areas, reporting directly to the VP of Product. The PM shapes product strategy, partners with engineering and design on LLM and agent platform requirements, and aligns cross-functional stakeholders across GTM, sales, and marketing.

This role owns end-to-end product marketing for WRITER's core app, including positioning, messaging, launch strategy, and competitive differentiation for new features like WRITER Agent. It involves partnering with product, demand gen, and sales enablement to drive go-to-market and adoption. The role requires 6+ years of product marketing experience in B2B SaaS.