Project Manager

Manages technical projects related to customer success, requiring strong project management skills.

This role leads the engineering organization for Snowflake Horizon Catalog, Collaboration, and Marketplace, building planet-scale distributed systems for data governance, catalog, metadata, and secure data sharing. It integrates open standards like Apache Polaris and Iceberg REST and manages engineering directors and principal engineers across multiple hubs.

This role serves as the Chief Activation Officer for the Solution Engineering team, diagnosing skill gaps and designing enablement experiences that drive measurable behavior change. The principal will curate enablement content, analyze field signals from tools like Gong and Salesforce, and act as a connector between Product, Field, and Leadership. Requires 10+ years of experience in enterprise software and deep technical expertise in SQL, Python, and OLAP/OLTP databases.

This Staff Cloud Support Engineer role manages customer cases from triage through resolution, ensuring platform stability. The engineer leverages AI tools to accelerate troubleshooting, summarize logs, and draft responses, while critically validating outputs. Collaborates with Engineering, Product, and Customer Success to resolve systemic issues and supports holiday/weekend rotations and on-call requirements.