Technical Content Writer

Creates technical documentation for APIs and developer platforms, requiring strong writing skills and understanding of software development. Focuses on enabling developers through clear, accurate documentation.

Creates clear, comprehensive documentation for customers, partners, and employees within the Knowledge Management team. Collaborates with Product Managers, Engineers, and Designers throughout the product lifecycle, championing the user perspective and driving adoption of AI-powered tools. Requires a software background, technical writing experience, and strong critical thinking skills.

This role involves creating and maintaining technical documentation for Hume's APIs and developer platform. The writer will produce clear, comprehensive guides and references to help developers integrate emotion AI into their applications.

Creates and maintains technical documentation for products, APIs, and internal processes. Collaborates with engineers and product managers to produce clear, user-friendly documentation.

Captures customer requirements and collaborates with engineering to document user stories, data flows, business requirement documents (BRD), functional requirement specifications (FRS), and use cases. Ensures product features align with customer needs and supports successful product delivery.

Enhances existing Power BI reports and dashboards, ensuring they meet business requirements and performance standards. Mentors and trains new developers, leveraging deep expertise in the standard Power BI platform to improve data visualization and reporting capabilities.

Oversees the implementation and utilization of data-driven insights, managing BI tools and platforms to ensure data accuracy and integrity for strategic decision-making. Leads BI initiatives and collaborates with stakeholders to drive data-informed business strategies.