AT&T vs Verizon

T-Mobile Technician Cuts Cable to Thwart Salt Typhoon Hack

A T-Mobile technician literally cut a cable to stop the Chinese Salt Typhoon cyberespionage campaign, as reported by Bloomberg. In autumn 2024, Salt Typhoon infiltrated nine major US telecom companies, including Verizon, AT&T, and T-Mobile, compromising routers and accessing metadata of millions of customers. T-Mobile's security team discovered an unusual router in its California data center that was communicating despite being offline. Tracing the signal, they found a manipulated router at another telecom company in Chicago, posing as a T-Mobile device. A technician drove to the site and cut the router's cable with scissors, successfully halting the attack. The router was later re-activated in an isolated test environment, but the attackers had already disappeared. T-Mobile's CIO Jeff Simon stated the hackers never accessed customer data, and the severed cable is now displayed in a frame as a memento of the incident.

• Salt Typhoon attacked 200+ targets across 80 countries in autumn 2024.
• Nine major US telecoms were hacked, including Verizon, AT&T, and T-Mobile.
• T-Mobile technician cut a router cable in Chicago to stop the attack.

AT&T, Crocs, Southwest Detail Cautious AI Agent Adoption

At Salesforce's Dreamforce event, executives from AT&T, Crocs, and Southwest Airlines shared their realistic approaches to deploying AI agents. They emphasized that while automation improves efficiency, human interaction remains critical, especially in sensitive areas like cancellations or 'right here, right now' customer issues. AT&T uses AI to cut phone upgrade times but reserves human intervention for cancellations. Southwest uses chatbots for servicing but relies on humans for empathetic support. Crocs uses an AI chatbot 'Rivet' but insists on keeping 'a human in the loop' and stresses the importance of a solid data foundation. The article also notes Salesforce's Agentforce adoption (about 20% of its customers) and highlights DE&PT's consumer survey showing decline in comfort with AI as autonomy increases. AI safety debates between Sam Altman, Dario Amodei, and Jensen Huang were also discussed, with contrasting views on regulation and safety.

• Salesforce's Agentforce is used by about 30,000 customers, roughly 20% of its 150,000 customer base.
• AT&T uses AI to reduce phone upgrade times from 30 to 10 minutes, but keeps humans for cancellations.
• Crocs has deployed an AI agent named Rivet for consumer chat and voice, and uses AI internally for developer tasks.

AT&T Blog Updates: New Posts on AI Networks, NYSE Milestone, and More

The AT&T blog page has been updated with new posts, including 'Why Enterprise Networks Need to Adapt for the AI Era' (Sept 10, 2026), 'AT&T: Built to Keep Up With What's Next' (Sept 09, 2026), 'AT&T and Mynd Immersive are Making a Change for Older Adults' (Sept 03, 2026), and '125 Years on the New York Stock Exchange: A legacy built for the future of connectivity' (Sept 03, 2026).

T-Mobile Technician Cuts Cable to Thwart Salt Typhoon Hack

A T-Mobile technician literally cut a cable to stop the Chinese Salt Typhoon cyberespionage campaign, as reported by Bloomberg. In autumn 2024, Salt Typhoon infiltrated nine major US telecom companies, including Verizon, AT&T, and T-Mobile, compromising routers and accessing metadata of millions of customers. T-Mobile's security team discovered an unusual router in its California data center that was communicating despite being offline. Tracing the signal, they found a manipulated router at another telecom company in Chicago, posing as a T-Mobile device. A technician drove to the site and cut the router's cable with scissors, successfully halting the attack. The router was later re-activated in an isolated test environment, but the attackers had already disappeared. T-Mobile's CIO Jeff Simon stated the hackers never accessed customer data, and the severed cable is now displayed in a frame as a memento of the incident.

• Salt Typhoon attacked 200+ targets across 80 countries in autumn 2024.
• Nine major US telecoms were hacked, including Verizon, AT&T, and T-Mobile.
• T-Mobile technician cut a router cable in Chicago to stop the attack.

Visible Launches Mobile + Fiber Bundle 'Visible One'

Visible has launched Visible One, its first offering that combines mobile service and fiber home internet on a single bill. The bundles use Visible Fiber delivered over the Verizon Fios network and are intended for new Fios customers with an existing, inactive ONT, allowing a self-install by plugging into that ONT (no technician visit). Visible offers two tiers: Visible One (base mobile + 300 Mbps symmetric fiber) and Visible+ Pro One (Visible+ Pro with 5G Ultra Wideband and 1 Gbps symmetric fiber). Bundles include taxes and fees, require no credit check or annual contract, and equipment is included and becomes free to keep after three months of service.

• Visible launched Visible One, its first bundle combining mobile service and fiber home internet on a single bill.
• The bundles use Visible Fiber, which runs over the Verizon Fios network; eligible customers can self-install by connecting to an existing inactive ONT without a technician visit.
• Two bundle tiers: Visible One — base mobile plan + 300 Mbps symmetrical internet for $55/month after the introductory period (new customers: $50/month for the first two months, paid upfront); Visible+ Pro One — Visible+ Pro with 5G Ultra Wideband, a smartwatch line, and 1 Gbps symmetrical fiber for $75/month.

Google Cloud, Verizon Partner to Scale Enterprise AI

Google Cloud announced a strategic partnership with Verizon to deploy Google Cloud's full-stack AI — including Gemini Enterprise and the Agentic Data Cloud — across Verizon’s operations. The multi-year agreement aims to modernize Verizon’s customer experience and enterprise data, support conversational customer service (handling the majority of inbound consumer calls and chats), enable an autonomous network intelligence framework to predict and resolve network anomalies, and modernize marketing, security, and employee productivity through AI agents and unified data infrastructure. The news was published via PRNewswire on August 24, 2026.

• Google Cloud announced a strategic partnership agreement with Verizon to deploy Google Cloud’s full-stack AI.
• Verizon will use Google Cloud technologies including Gemini Enterprise and the Agentic Data Cloud to modernize customer experience, unify enterprise data, and scale AI.
• Verizon’s Gemini Enterprise for Customer Experience reportedly handles the majority of its inbound consumer calls and chats per month.