ST
COMPANY

Staples

Staples is a office supplies retailer with B2B procurement and retail media operations.

Analyst Perspective

Staples is a large office products retailer and business procurement provider headquartered in the United States. Its core business is selling workplace supplies, technology products and related services through e-commerce, mobile, stores and enterprise purchasing programmes. Beyond retail transactions, it also operates Staples Advantage for organisational procurement, print and marketing services for businesses and consumers, a loyalty programme, and recurring replenishment services. Staples also monetises its commerce audience through Staples Media Network, which sells on-site advertising and audience targeting to brands using the company’s first-party shopper data. As a result, Staples generates revenue from product margin, contracted B2B purchasing relationships, recurring orders, service fees and advertising spend from brands seeking access to its shopper base.

Analyst Signal Briefing

Updated: 18 Aug 2026

Staples is formalising an employee creator programme to generate social content and affiliate revenue, shifting its marketing strategy towards employee-led digital advocacy. For the 2026 back-to-school season, the retailer has maintained price parity with 2025 levels, offering over 750 items under $10 and targeted incentives for educators. This value-orientated approach, which includes one of the industry's most memorable advertising campaigns, responds to heightened financial pressure as nearly 45% of households adopt buy now, pay later services to manage seasonal costs.

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Category Differentiation

This is the office products retailer and B2B procurement company, not the physical fastening product. It also operates a retail media offering, but it is not a pure-play adtech vendor.

Staples: About

Staples uses a hybrid commerce-and-services model. It creates value by aggregating office and workplace demand from consumers, small businesses and enterprises, then fulfilling that demand through retail and procurement channels. It extends this base with adjacent services such as print, design, direct mail and digital marketing, and monetises its owned demand and audience data through a retail media offering for brands. The model benefits from repeat purchase behaviour in consumable office categories and from enterprise procurement integrations that can increase account stickiness.

How Staples Works & Monetises

Business model analysis and core revenue streams

Staples monetises through product sales with retail margin as the core revenue engine, supplemented by contract-based B2B procurement revenue through Staples Advantage. It drives recurring purchasing via AutoRestock subscriptions and retention-oriented loyalty mechanics through Easy Rewards. It also earns project or campaign fees from print, design, direct mail and marketing services. A further monetisation layer comes from retail media, where brands pay for sponsored placements, audience targeting and campaign measurement across Staples-owned commerce properties.

Revenue Channels

Office and workplace product salesRetail margin on commerce transactions
Enterprise procurement contractsContract pricing and account-based purchasing revenue
Print, design and marketing servicesProject fees and service charges
Retail media advertisingBrand-funded ad spend for placements and targeting
Recurring replenishment programmesSubscription-driven repeat commerce

Side-by-Side Comparisons

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Staples: Key Competitors & Alternatives

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Recent Signals (Staples)

The DrumAug 17, 2026

Ten Most Memorable Back-to-School Ad Campaigns

The Drum published a feature listing ten notable back-to-school advertising campaigns, spanning retailers and charities such as Staples, Old Navy, JCPenney, Target, Sandy Hook Promise and The Diana Award. The piece highlights creative approaches — from parent-focused humor and child-directed work to shock-value PSAs and cause-driven activations — and cites measurable outcomes like view counts, recall rates, donation commitments and sales uplifts that demonstrate long-term impact beyond seasonal selling.

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DigidayAug 13, 2026

Publishers Shift Away from Google Search Traffic

Publishers are increasingly trying to reduce dependence on Google search traffic by diversifying audience and revenue sources, according to analysis of recent earnings calls. The New York Times is investing heavily in video production; News Corp’s Dow Jones relies primarily on subscriptions; People Inc., USA Today Co. and Ziff Davis are building audiences across social, video and newsletters while growing non-traffic revenue; and BuzzFeed is cutting costs and moving to a flexible contributor model. Publishers face trade-offs — for example, blocking Google crawlers would also remove search referrals — so many are pursuing multi-channel strategies rather than a single replacement for search. The briefing also highlights trends around ads aimed at AI agents, AI-generated summaries, and publisher/industry responses to AI-driven changes in search traffic.

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Retail DiveAug 12, 2026

Target names Chandhu Nair as first Chief AI Officer

Target appointed Chandhu Nair as its first chief AI officer, joining the company on Aug. 24 after more than six years at Lowe’s where he most recently served as senior vice president of stores, data, AI and innovation. Target also promoted Purvi Shah to senior vice president of user experience; both Nair and Shah will report to Prat Vemana, chief information and product officer. The moves are part of CEO Michael Fiddelke’s broader turnaround strategy aimed at modernizing customer experience and accelerating growth. Target positioned the new AI C-suite role to focus on coordinating AI across the enterprise and closely aligning AI efforts with user experience to move from insight to action faster.

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Staples: Frequently Asked Questions

What is Staples?

Staples is an office products retailer and business procurement provider that also offers print, marketing, loyalty and retail media services.

Who uses Staples?

Consumers, small businesses, enterprise procurement teams, institutions, and brands advertising to Staples shoppers use its products and services.

How does Staples make money?

Staples earns money from retail product margin, B2B procurement contracts, recurring replenishment, service fees for print and marketing, and advertising revenue from its retail media network.

Company Facts

Founded
1986
Headquarters
Framingham, Massachusetts, United States
Core Segment
Retailer & Marketplace
Company Size
>5,000
Official Link
staples.com