American Express Global Business Travel

The business model is centred on being a full-service corporate travel management provider combining enterprise software, service operations and a supplier marketplace. For corporate clients, it operates travel-and-expense platforms and booking tools, provides high-touch agent-based servicing, and manages meetings and events, in return for contracted management fees and transaction-based charges. Different offerings address varying levels of configurability and service intensity, from digital self-service booking to premium concierge-style travel management.

On the supply side, the company packages its aggregated travel transaction volume and traveller audience into a marketplace for hotels and other travel suppliers. These suppliers pay for preferred-supplier status and digital media placements that reach business travellers responsible for significant travel spend. Additional value is created through integrated payments and virtual card issuance within travel programmes and through analytics and reporting that help corporate clients optimise travel policy, compliance and costs.

Amex Global Business Travel is a large US-based corporate travel management company that provides software platforms, managed services and marketplace solutions for business travel, meetings and events. Its portfolio includes travel-and-expense platforms, digital booking tools, high-touch service offerings, mobile apps and a media marketplace that allows travel suppliers to target its managed-travel audience.

The company generates revenue primarily from corporate clients that outsource their business travel and meetings management, paying through contracted management fees and transaction-based pricing. It also earns supplier-side income via preferred-supplier arrangements and digital media placements targeted at its corporate traveller base, and captures value around payments and virtual cards integrated into its travel programmes. Its customers are organisations of varying sizes that require managed business travel, expense integration and meetings and events services, as well as travel suppliers purchasing media and marketplace access.